I'm converting quickbooks desktop to quickbooks online - when I go to choose my online company they are not all showing up? The one I need isn't showing up

Answer

Evelyn, my apologies for the late response, let's sort out some low-hanging fruits first -

- If none of your companies or a partial list show up, make sure you are using the latest tool, the latest can be downloaded at http://www.intuit.com.au/quickbooks-online/promos/quickbooks-online-conversion-tool.jsp.  It's bummer that you will have to enter your information again, we're in a process to make it easier to start the download, a new version of the page should be out there next week.  Even if you downloaded recently, my recommendation is to do it again, we do update frequently, and from next release on, the tool will tell you if it's out of date. 

- if you happen to have multiple login names with Quickbooks Online, please make sure that you are using the login name which is assigned to the company you want to choose. 

- please also make sure you have all the pre-requisites listed in the user guide checked off before starting the tool.  this is very unlikely to be your problem but it's always important.

Hope you can get past the problem with this and please let me know if the problem persists or if there's anything else I can help with.  you can also use our support channel, our support staff is fully trained on the tool.

Cheers!
Hui

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